Refund policy
Return & Refund Policy
Thank you for choosing Feuille Green products.
We’re committed to delivering high-quality products and excellent customer service.
Returns
We have a 30-day return policy for unopened and unused products only, which means you have 30 days after receiving your item to request a return.
To be eligible, your item must be:
- Unopened and unused
- In its original sealed packaging
- Accompanied by a receipt or proof of purchase
For safety and hygiene reasons, we cannot accept returns for opened or used consumable products.
To start a return, please contact us at support@feuillegreen.com.
Once your return is approved, we’ll provide you with the return address and a return shipping label if applicable.
Items sent back to us without prior authorization will not be accepted.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the package is defective, damaged, or if you receive the wrong item.
We’ll evaluate the issue and make it right as quickly as possible.
Exceptions / Non-Returnable Items
Due to the nature of consumable goods, we cannot accept returns or exchanges for:
- Opened or used Matcha Charge products
- Sale items
- Gift cards
If you have concerns about your specific order, please reach out — we’re always happy to help if something’s wrong with your product.
Exchanges
We only replace items if they are defective, damaged, or if you received the wrong product.
If you need a replacement, contact us at support@feuillegreen.com with your order details and photos of the issue.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days.
However, this right does not apply to opened or consumed products for health and safety reasons.
Refunds
Once we’ve received and inspected your return, we’ll notify you if the refund was approved.
If approved, your refund will be processed to your original payment method within 10 business days.
Please remember it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since approval, contact us at support@feuillegreen.com.
Non-Delivery or Lost Orders
If your package is lost in transit or not delivered, please contact us.
We’ll work with the carrier to locate your package or issue a replacement if it’s confirmed lost.